How Can I Take Part

To take part in the survey online, click here

To receive a paper version of the survey, or to take part in the survey over phone, please email or call the FREEPHONE number 0800 0730 348 (Mon-Fri 9am-5pm).

Transport & Air Quality Survey 2021

Who can take part?

We want to gather views from anyone who lives, operates or does business in or regularly visits Liverpool.

Where can I find more information?

More information about the Clean Air Plan and Clean Air Zones can be found on this website here and here.

Who is managing the survey?

M·E·L Research, a social research and behavioural insight consultancy, have been commissioned by Liverpool City Council to manage the survey process. They were established in 1985 and have over 35 years’ experience. M·E·L Research are a Company Partner of the Market Research Society and have a wealth of experience in the social research field. For further information on M·E·L Research please click here.

The information you provide to M·E·L Research will only be used for research purposes and you will not be personally identifiable in any analysis or reports. M·E·L Research work to the Code of Conduct of the Market Research Society. They hold all information securely and strictly in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). They are also a fully accredited MRS Fair Data Partner and an ISO 9001:2015 accredited organisation.

If you would like more information about who M·E·L Research are and how they use the information you’ve provided including your privacy rights and right to withdraw your consent at any time please visit

 I need help. Who can I contact?

If you are having issues with the survey, or would like to request a paper version, or to take part over the phone, please contact M·E·L Research by emailing or call the FREEPHONE number 0800 0730 348 (Mon-Fri 9am-5pm).

If you have a query about the Liverpool Clean Air Plan and the potential Clean Air Zone, please email